960-544 - Provide Customer Service, iLearn Edition

The Provide Customer Service, iLearn Edition, competency is offered as part of the Diploma of Vocational Studies in Secretarial Studies.

Aims to develop skills related to delivering courteous and efficient professional service in various communication contexts. Structured around four work situations, this course helps learners acquire essential knowledge and skills for the profession. It highlights key concepts, the use of technological tools, effective communication techniques, and the expected professional attitudes to ensure quality customer service.

The interactive online course comes with a printed Summary, the perfect tool for note-taking.

The skills covered in this competency include the following:

• Greeting customers in person and handling unusual situations
• Handling telephone calls
• Managing electronic messages
• Following up on document requests and appointments

Duration: 60 hours (4 units)

Content

• ST1 Offering Quality Customer Service
• ST2 Handling Telephone Calls
• ST3 Handling Electronic Messages
• ST4 Following Up on Documents Requests and Appointments

Watch the video “What is iLearn?” to discover more about iLearn, an innovative learning method.

Proposed Evaluations

2 Scored activities

Do you have any questions? Contact us at info@sofad.qc.ca.