960-544 – Customer Service

17,00 $

  • Learning Guide, 164 p. (8-4605-01)

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The competency Customer Service is part of the program of study for a Diploma of Vocational Studies in the field of Secretarial Studies (DVS 5857). As learners perform the assigned tasks, they acquire elements of the competency Provide customer service:

  • greet customers in person
  • handle telephone calls
  • handle electronic messages
  • follow up on appointments
  • follow up requests for documents
  • handle specific situations
Duration: 60 hours (4 units)
Content:

Learners will learn how to fill the roles of receptionist, secretary or administrative assistant in different organizations. Original videos will guide learners as they acquire necessary skills that have an impact on the company’s image: receiving visitors, answering telephone calls and handling documents and electronic communications.

 

The learning guide Customer Service consists of three work situations:

  • Filling the Role of Secretary-Receptionist
  • Handling Electronic Messages
  • Organizing Documents and Appointments
Evaluation:

Passing mark for scored activity: 60%

Passing mark for supervised ministry examination: 60%

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