The SOFAD sales policy applies to all sales made on our website (www.sofad.qc.ca), through our distributor SOCADIS or with our customer service department.
Orders for print and digital products (SOFAD)
Seven days a week, 24 hours a day
Monday to Friday, 8:30 a.m.–12:00 p.m. and 1:00–4:30 p.m.
Toll-free: 1 866-840-9346
Orders for print products (SOCADIS)
Toll-free: 1 800-361-2847
Fax: 514-745-3282 and 1 866-803-5422
Please note that the use of all SOFAD publications and resources is subject to the provisions of the Canadian Copyright Act.
All orders placed with us or with SOCADIS are usually mailed within 48 hours. Books that are not in stock can normally be ordered, and delivery can be expected within two to three weeks.
If an article on order is no longer available, the customer will receive a notice of refund by email.
Prices on the SOFAD website (www.sofad.qc.ca) are in Canadian dollars and do not include applicable taxes or shipping. All sales are in accordance with the Act respecting the development of Québec firms in the book industry. Prices must be paid in full and in a single instalment when orders are placed. All orders must be paid for in Canadian dollars. For a delivery outside Canada, it is the recipient’s responsibility to pay any applicable customs duties and local taxes. Refunds for articles that are no longer available are also made in Canadian dollars. For an order or refund outside Canada, the exchange rate applied is the rate in effect on the day the order or refund is made. The SOFAD undertakes to reimburse the same amount in Canadian dollars as the amount charged for the out-of-stock or returned article; however, we cannot be held responsible for any difference due to the exchange rate applied by the customer’s bank.
Shipping and handling fees include the cost of preparing, packaging and mailing an order. The fees depend on the delivery address, the number of articles in the order, and the total amount before taxes and shipping. In no case may a customer combine multiple orders to take advantage of reduced shipping fees. Each order is processed individually.
Orders placed on the SOFAD website (www.sofad.qc.ca) or by telephone must be paid by credit card or bank transfer, or they may be charged to the customer’s account if applicable. Follow the instructions provided on the website or by our customer service department.
Delivery charges are applied to all orders (except orders for digital products).
Delivery standards are 24 to 72 hours for orders from institutions with a customer account, and three to seven business days for orders from individuals.
For new releases or for reprints, order processing may take one or two days more than the usual delivery standard, depending on the time of year.
You can contact our customer service department at any time for information about your order. Under no circumstances can the SOFAD be held responsible for a delivery delay caused by the carrier or by the distributor running out of stock.
The SOFAD policy on returns is as follows:
Claims regarding incomplete or incorrect deliveries (wrong items or quantities) must be submitted to our customer service department within 10 days of the delivery date, with proof of purchase. Any learning guides returned to us must be in perfect condition for resale and free of labels or stickers.
Claims for exchanges of defective or damaged articles must be made within 30 days of the invoice date. Return the articles freight collect to SOCADIS Inc. Replacement items will be sent out as soon as the defective or damaged articles have been received.
Sales of digital products are final. No refunds or exchanges will be accepted.
The SOFAD will not accept claims or returns for any other reasons than those mentioned above.
Customers may download a digital product as soon as the transaction has been accepted and they have received their access code or download link. Customers are authorized to make a single download and to install the product, for their exclusive use, on two devices.
The downloaded files are the works of authors and as such are protected by copyright. In accordance with the Canadian Copyright Act, a purchased digital file is reserved for personal, private use, without further charge. Any reproduction—other than what is necessary to download the file—adaptation, collective use, resale or rental of the work is strictly prohibited and may result in legal action. The SOFAD reserves the right to monitor the use of its resources at any time and to suspend access if we should discover any unauthorized use. In such a case, legal action may be taken, and a penalty applied to the customer account in question.
The end user undertakes to respect the rights of the SOFAD and to refrain from circumventing or disrupting our monitoring of ebook use. Any use outside the provisions of these general terms of sale constitutes an act of forgery and exposes the end user to legal action.
No exchange, credit or refund will be accepted after the sales transaction of a digital product has been confirmed.
Under no circumstances can the SOFAD be held responsible for any compatibility problems between our digital products and users’ devices, including those resulting from different versions of reading software or from file protection methods, unless the product description provided is shown to be inaccurate.